Help Desk Information
YCCD Help Desk is your resource for directory assistance, information and support regarding problems with computers and related devices or software. All calls to the MJC Student Help Desk (209) 575-7900, to the Columbia Student Help Desk (209) 588-5385, to the Faculty/Staff Help Desk (209) 575-7800, and Directory Assistance (209) 575-6550 are received through our Call Center where dedicated staff consisting of two full-time employees and student workers are eager to provide our callers with courteous and knowledgeable assistance.
Our Help Desk ...
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Provides PiratesNet and Connect Columbia online registration assistance for students and faculty.
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Strives to be a YCCD Districtwide, single point of contact for resolution of computer hardware/software related problems.
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Strives to be a single point of contact for telephone service issues.
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Is a liaison between programmers and front end users.
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Provides students an opportunity to gain technical knowledge and customer services skills in a real-working environment.
Our normal hours of operation are:
Summer Hours: Monday through Thursday 7:30 a.m. to 5:30 p.m. (Closed on Friday)
Fall Hours: Monday through Friday 8 a.m. to 5 p.m.
Contact Information:
Phone:MJC Student Help Desk - (209) 575-7900
CC Student Help Desk - (209) 588-5385
Faculty/Staff Help Desk - (209) 575-7800
Directory Assistance - (209) 575-6550