HelpDesk Information
YCCD HelpDesk is your resource for directory assistance, information and support regarding problems with computers and related devices or software. All calls to the MJC Student HelpDesk (209) 575-7900, to the Columbia Student HelpDesk (209) 588-5385, to the Faculty/Staff HelpDesk (209) 575-7800, and Directory Assistance (209) 575-6550 are received through our Call Center where dedicated staff consisting of two full-time employees and student workers are eager to provide our callers with courteous and knowledgeable assistance.
Our HelpDesk ...
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Provides PiratesNet and Connect Columbia online registration assistance for students and faculty.
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Strives to be a YCCD District wide, single point of contact for resolution of computer hardware/software related problems.
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Strives to be a single point of contact for telephone service issues.
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Is a liaison between programmers and front end users.
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Provides students an opportunity to gain technical knowledge and customer services skills in a real-working environment.
Our normal hours of operation are:
Monday through Friday 8:00 am to 5:00 pm
Contact Information:
Phone:MJC Student HelpDesk (209) 575-7900
CC Student HelpDesk (209) 588-5385
Faculty/Staff HelpDesk (209) 575-7800
Directory Assistance (209) 575-6550