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IT Service Desk

User ID & Password FAQ's


Q: What is my User ID?

A: Your user ID is also known as your student email address, and it allows you to sign in to PiratesNet and/or ConnectColumbia. You will receive your student email address via your personal e-mail, once your MJC/Columbia College Application has been processed and approved.

Q: What is my Password?

A: Your password for PiratesNet and/or ConnectColumbia is the same as your student email password. After you activated your student email, you will use the same password to login.

Q: I forgot my User ID. How do I retrieve it?

A: Your User ID is your student email. Your email is: account (first name and ‘w’ number without the ‘w’ or any leading zeros).

Q: How do I reset my password?

A: To reset your password please follow the instructions provided by clicking Here

Q: My information on PiratesNet/connectColumbia is outdated and I live out of town and cannot come to your college to reset my password. What do I do?

A: If you cannot come to the college in person, you can call us at 209-575-7900 option 4.

Contact Information

IT Service Desk Hours

Fall/Spring Hours

8:00 am - 5:00 pm
Monday thru Friday

Summer Hours

7:30 am - 5:30 pm
Monday thru Thursday


Call Center: 209.575.7900
Columbia: 209.588.5385


Electronics 109
MJC East Campus
458 College Avenue
Modesto, CA