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IT Service Desk

Online Classes FAQ's


The Online Learning Help Desk: MJC and Columbia College students currently enrolled in online, hybrid or enhanced courses should call or email for Canvas-related questions.

Student Online Resources Page

Faculty Online Resources Page

Q: I have an Add Code for an online class. How do I register for it?

A: Once you have an "Access Code" you can register for an online class by clicking on the "Add class with Access Code" link on the Current Student Menu in PiratesNet/connectColumbia.

Note: You must remove yourself from the waitlist, then register for the class by clicking the "Add Class with Add Card" link.

Q: How do I request an add card/access code for online classes?

A: Log in to PiratesNet/connectColumbia and click on the "E-Add Card Request (For Online Classes)" link. Fill out the online form and submit it. Once the instructor receives the request, he or she will e-mail you an access code.

Q: The Online class I want is not listed in the "E-Add Card Request" link. How do I add the class?

A: If you cannot view the class in the list, it means that the class has been removed by the instructor because it is no longer open. You can check the "List of the Courses that have been removed by the instructors" at the bottom of the "Electronic Add Card Request" page.

Note: You can request an add card from another instructor who teaches the same course, by selecting the appropriate course from the "Course List".

Contact Information

IT Service Desk Hours

Fall/Spring Hours

8:00 am - 5:00 pm
Monday thru Friday
(Closed on Wednesdays
10-11 am)

Summer Hours

7:30 am - 5:30 pm
Monday thru Thursday
(Closed on Wednesdays
10-11 am)


Call Center: 209.575.7900
Columbia: 209.588.5385


John Muir, Room 154
MJC West Campus
2201 Blue Gum Ave.
Modesto, CA 95358