Online Learning Help
Online Help Desk
The goal of the Help Desk is to provide a "one-stop shop" where students' questions, problems, etc. are dealt with quickly, with respect and courtesy. Our goal is to make every attempt to solve the problem at the time the student calls; if we can't, we will make every effort to resolve it within one working day
Guidance for the Online Help Desk operations and procedures has come from online faculty and instructional staff. Questions that deal with obvious course content issues will be directed immediately to faculty via transfer to their office email/voice mailbox.
HelpDesk Hours:
Regular Hours: Monday - Thursday 7:00 a.m. to 5:30 p.m. (closed noon to 12:30 p.m.) (See extended hours below)
Extended Hours: Monday - Thursday 5:30 p.m. to 7 p.m. Saturday & Sunday from 10 a.m. to 1 p.m. Extended hours begin on Jan. 5 and end on Jan. 18
HelpDesk Email: onlinehelpdesk@yosemite.eduHelpDesk Phone:
Modesto Junior College: (209) 575-6412
Columbia College: (209) 588-5282
Tutorials and Aids
Blackboard Student Tutorials: View the Student Tutorials here
Learning Online Student Handbook: View the Learning Online Student Handbook
Ask Dr. C: http://www.blackboard.com/communities/ask_drc_students.htm
