Online Learning Help

The goal of the Help Desk is to provide a "one-stop shop" where students' questions, problems, etc. are dealt with quickly, with respect and courtesy. Our goal is to make every attempt to solve the problem at the time the student calls; if we can't, we will make every effort to resolve it within one working day

Guidance for the Online Help Desk operations and procedures has come from online faculty and instructional staff. Questions that deal with obvious course content issues will be directed immediately to faculty via transfer to their office email/voice mailbox.

Blackboard Help Desk Hours - Summer '12		Help Resources
Monday through Thursday - 7 am to 5 pm		Columbia College Student Help Resources
Contact Info:		MJC Student Help Resources
Phone: 209-575-6412   Email: onlinehelpdesk@yosemite.edu		Columbia College Faculty Help
		MJC Faculty Help Resources

Tutorials and Aids

Blackboard Student Tutorials Website

Article - "Eight Big Mistakes Online Students Make"

Ask Dr. C: http://www.blackboard.com/communities/ask_drc_students.htm