Online Learning Help

The goal of the Help Desk is to provide a "one-stop shop" where students' questions, problems, etc. are dealt with quickly, with respect and courtesy. Our goal is to make every attempt to solve the problem at the time the student calls; if we can't, we will make every effort to resolve it within one working day

Guidance for the Online Help Desk operations and procedures has come from online faculty and instructional staff. Questions that deal with obvious course content issues will be directed immediately to faculty via transfer to their office email/voice mailbox.

Blackboard HelpDesk Hours for Spring 10

Monday - Friday 9:00 a.m. to 6:00 p.m. (closed 12:30 to 1:30 pm).

Extended Hours will be available from January 9 through January 22. See the schedule below for days and hours.

Saturday January 9 & Sunday January 10 - 10:00 am to 1:00 pm
Monday January 11 through Friday January 15 - 5:30 to 7:00 pm
Tuesday January 19  through Friday  January 22 - 5: 30 to 7 pm
Saturday January 16 and Sunday January 17 - 10 am to 1 pm

The Help Desk will be closed on Jan. 18; Feb. 12 and Feb. 15 as these are school holidays.

and end on Jan. 18
HelpDesk Email: onlinehelpdesk@yosemite.edu

HelpDesk Phone: (209) 575-6412

 

Tutorials and Aids

Blackboard Student Tutorials: View the Student Tutorials here

Learning Online Student Handbook: View the Learning Online Student Handbook

Ask Dr. C: http://www.blackboard.com/communities/ask_drc_students.htm