Online Learning Help

Online Help Desk

The goal of the Help Desk is to provide a "one-stop shop" where students' questions, problems, etc. are dealt with quickly, with respect and courtesy. Our goal is to make every attempt to solve the problem at the time the student calls; if we can't, we will make every effort to resolve it within one working day

Guidance for the Online Help Desk operations and procedures has come from online faculty and instructional staff. Questions that deal with obvious course content issues will be directed immediately to faculty via transfer to their office email/voice mailbox.

HelpDesk Hours:

Regular Hours: Monday - Thursday 7:00 a.m. to 5:30 p.m. (closed noon to 12:30 p.m.) (See extended hours below)
Extended Hours: Monday - Thursday 5:30 p.m. to 7 p.m. Saturday & Sunday from 10 a.m. to 1 p.m. Extended hours begin on Jan. 5 and end on Jan. 18

HelpDesk Email: onlinehelpdesk@yosemite.edu

HelpDesk Phone:

Modesto Junior College: (209) 575-6412

Columbia College: (209) 588-5282

Tutorials and Aids

Blackboard Student Tutorials: View the Student Tutorials here

Learning Online Student Handbook: View the Learning Online Student Handbook

Ask Dr. C: http://www.blackboard.com/communities/ask_drc_students.htm

 

 Last Updated 4/25/08